Terms and Conditions

Dispatch

We aim to collect, pack and ship your purchase within 24-48 hours of placing the order. Orders placed during the weekend will not be processed until the next working day. When you order products that are not in stock, the processing time can be up to 3 weeks.

Please do not use PO Box delivery addresses. Costa Brava Hotspots is not responsible for packages that are lost in transit or undergo unsuccessful delivery attempts for any reason.

The price of shipping is calculated on the checkout page and is regulated by the weight of the package. Before you have successfully placed your order, you can see which shipping rate will be added to your order.

Costa Brava Hotspots is not responsible for any delays or errors in shipping deliveries, including: customs delays, natural events, strikes/delays in air/ground transportation or overages to international carriers.

Can I change or cancel my order?

As much as we'd love to help you, logistically it's not possible to change or cancel an order once it's processed during checkout.

This means that no further changes can be made to your order after it has been processed, including but not limited to: removing and/or adding items to your order, combining orders or canceling your order.

Let us know if you have any questions. We are here and ready to help at info@costabravahotspots.nl

Return Policy

Online returns:

Please note, unless the product is faulty we do not accept refunds. If you wish to return your order, we will give you a gift voucher for the amount of your purchase that you can use on another order

Items must be in original condition and must not have been worn, altered or washed. All tags must be attached and in the original packaging. We do not accept returns of sale or promotional items. Costa Brava Hotspots is not responsible for packages that are lost during transport.

How to return:

Please send us the details along with images of proof of defective products to info@costabravahotspots.nl within 10 days of receipt.

Customers must ensure that all returned items are in the condition they were received, unused and in their original packaging.

Note:

Please use a secure, insured and tracked delivery service (such as Fedex, UPS, DHL or equivalent) as we cannot accept liability for items not received. Please note that all return shipping costs are the responsibility of the customer.

Thank you for being part of the Costa Brava Hotspots community. Please find below all information regarding your privacy and our terms of service. For any questions please e-mail us on info@costabravahotspots.nl

Terms and Conditions

Article 1. General
1.1 These General Terms and Conditions apply to all services, orders and all agreements relating to the sale and delivery of products through the Costa Brava Hotspots website.

1.2 Accepting services or placing orders on the Costa Brava Hotspots website means that the applicability of these General Terms and Conditions is accepted.

1.3 The provisions of these General Terms and Conditions can only be deviated from in writing, in which case the other provisions will remain in full force.

Article 2. Prices
2.1 The prices stated for the products and services offered are in Euros, including VAT.

2.2 All prices and rates mentioned on the website and mailing of Costa Brava Hotspots are subject to price changes and possible programming and typing errors.

Article 3. Payment
3.1 Payment can be made in the manner(s) as indicated during the ordering process. After placing and paying via iDEAL and PayPal, the customer will immediately receive a confirmation by e-mail about the order.

3.2 You can pay for orders via our webshop via iDEAL, PayPal and credit card. With a bank order by the customer, any transaction costs are always for the client of the transaction. The full purchase price is prepaid by the customer.

Privacy

We acknowledge the importance of your privacy and will not share or disclose any of your information to third parties.

If you choose to sign up to our newsletter we will occasionally update you through your provided email address with updates regarding our latest news, blog posts and upcoming products. If you’d like to be removed from our database or list please contact us on info@costabravahotspots.nl

Information Accuracy

We are dedicated to making sure the information on this website is complete and accurate. For example a hotel/restaurant that we reviewed can change it’s services or close - so please always inform directly at the venue as well as pre-booking your stay. We can also make changes in information about price and availability or our products. And correct pricing errors on the website as and when discovered. 

Content Ownership

All photography and content on this website and our social media channels owned and written by us, ‘Costa Brava Hotspots’. They can not be copied or used without our written permission approval. You can not modify the information or materials on this website in any way or reproduce.

Orders

With placing an order in our online store you agree on sharing your information with us. We are allowed to send you your product(s) after receiving the payment. You will receive an order confirmation email directly after your purchase, followed by a confirmation email with the link of the e-guide in it. If there has been a problem or there is something else you would love to share with us, please send us an email to info@costabravahotspots.nl

Product purchases

When you purchase products offered through one of our websites or publications, we collect your payment information. We use this information to process your orders, to better serve you when you visit or contact us in the future, and to improve our product offerings.

Purchase prints

  • All quoted prices are for unframed prints only
  • Each print is printed on premium fine art paper
  • Shipping costs are excluded, you can expect 4-5 business days for printing, 4-5 business days for europe wide shipping. For world wide shipping you can expect up to 5-10 business days. Every print is shipped in a tube. The shipping costs include the insurance of delivery.
  • Refunds will only be considered for special conditions and any clear fault or problem with your order, a refund will be given. For these matters you can contact us on mail with a clear picture and description of the fault. Return costs are not covered unless it's a fault from our side.

Exchanges and refunds

We cannot exchange or refund delivered items, such as our guides or prints. However, if you never received your product or received the wrong item, please contact our customer service at info@costabravahotspots.nl info@costabravahotspots.nl and we will resolve the issue. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly. Refunds will be issued to your original payment method. This does not affect your statutory rights.

Cookies

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are common and won’t do anything to harm your system – they simply store or gather information. They help you to get the most out of your visit to our website. We may collect information about your computer including, where available, your IP address, operating system, and browser type for system administration as part of our audit trail process. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser’s setting to prevent it from accepting cookies on your computer. Please note you may not be able to take full advantage of our website if you do so.

Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user’s computer, cookies do not personally identify users and passwords, and credit card information are not stored in cookies.

We use Cookies on the site to collect anonymous data about our visitors, and we use this data to improve our services to you. We never track our website users for the purposes of displaying targeted advertising. By using the website, you agree to our use of Cookies.

Costa Brava Hotspots is onderdeel van:

Onlien Marketing
Groenhof 9, Amstelveen, 1186EP
KvK: 77564480
BTW: NL003207625B06

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